{"id":2211,"date":"2024-06-30T14:33:41","date_gmt":"2024-06-30T10:33:41","guid":{"rendered":"https:\/\/wip.am\/services\/"},"modified":"2025-02-07T13:12:47","modified_gmt":"2025-02-07T09:12:47","slug":"services","status":"publish","type":"page","link":"https:\/\/wip.am\/en?page_id=2211","title":{"rendered":"Services"},"content":{"rendered":"\t\t
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Services<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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01<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Implementation of HR systems<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We conduct a comprehensive audit of HR processes. We identify all HR-related issues and offer solutions to address them. <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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We carry out strategic HR planning and budgeting for a specific period. We describe clear steps for their implementation.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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In today’s job market, just as employers choose potential employees, good candidates also choose which employer to work for. The company’s reputation as an employer plays a big role in this. We will help you build a positive reputation both inside and outside the company, analyze your strengths and weaknesses, and offer strategic solutions to strengthen your weaknesses. <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Every company employs different types of people who, before joining the company’s staff, have lived, grown up, and been raised with different value systems. The purpose of the HR manual and a clearly developed strategy is to present to employees the organization’s position, value system, what is acceptable and desirable within the company in terms of communication and relationships, as well as to present those HR processes that allow the company to manage human resources more effectively. <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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We help companies have clear job descriptions that are specific to that organization, as positions with the same title can perform different functions in different companies. Job descriptions are important both in the recruitment process (to find the right person) and for on-boarding and effective communication within the company. <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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We implement recruitment systems that streamline the process of finding new employees, saving time and resources. The system allows for a clear assessment of candidates and minimizes the recruitment of unsuitable employees. <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Attracting the best candidates to the company’s workforce is not enough, because the correct on-boarding (adaptation) of those employees determines whether the employee will stay and continue working in the company and how quickly they will be able to fully perform their job duties. We will help you organize this process smoothly and efficiently, save time, and reduce the turnover of newly hired employees. <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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There is almost no one who doesn’t imagine or know how important it is to have motivated employees in a company. However, sometimes companies implement motivational systems that do not correspond to their employees and do not have any significant effect on the company’s results. <\/span><\/p>\n

We will help you create effective employee motivational systems, as well as implement non-financial motivational systems that will also help you motivate your employees.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Employee loyalty and devotion sometimes differ from motivation. We also work towards increasing employee loyalty and dedication to the company. <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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We are implementing employee performance evaluation mechanisms that make the work performed by each employee measurable.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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We are studying the effectiveness of existing salary and benefits systems and proposing ways to improve them.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Often, business leaders don’t imagine how to measure and understand the effectiveness of the HR department’s work. However, there are HR metrics that make it clearly possible to measure and understand in which direction the company is effective and in which it is lacking. We will implement all relevant HR metrics and provide the opportunity to apply and use them in the future. <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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We conduct a comprehensive audit of HR administration. We identify existing problems and offer solutions to address them. <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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With our help, it will be possible to maximize the automation of document flow processes. Cover the entire process with minimal steps. <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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We provide recruitment services for all levels of staff in companies.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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02<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Implementation of company structure and processes<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCreation\/improvement of the organizational structure of a company<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The organizational structure of a company is the foundation for effective organization of working relationships and business processes. With our help, it will be possible to develop or improve a truly effective organizational structure that will serve the implementation of business goals and will not include processes that create additional complexities. <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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A clear description of the competencies and responsibilities of the company’s departments and divisions allows for both a clear definition of the expected results from each unit and the exclusion of unnecessary actions if a particular action or decision-making authority belongs to a specific department. We will help each subdivision understand its overarching goal and the scope of its decision-making authority. <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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The company’s business processes regulate relationships between employees, accelerate and make the work of the entire business more efficient. We will create clear business processes that will include minimal steps for the implementation of any task, but will still cover all risks. <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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We are also ready to test and evaluate the effectiveness of your company’s existing business processes and suggest ways to improve them.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Improving the quality of customer service\n<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Our experienced specialists, demonstrating an individual approach, identify the specific customer service issues present in each company they work with. We call this process diagnostics. Only after a correct diagnosis is it possible to provide targeted and accurate treatment. <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Our specialists develop “living” scripts\/standards and processes tailored to the needs of each company. Customer service according to established standards increases customer satisfaction and contentment. <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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We train service personnel from A to Z. <\/span><\/p>\n

We believe that customer service begins before the customer and service provider meet and doesn’t end after the customer leaves or makes a purchase.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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We implement customer service quality control mechanisms that allow for continuous monitoring of the service process in the future.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCreation and improvement of a call\/contact center<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Our specialists can create a contact center from scratch or improve and make an existing one more efficient. The work is carried out through the following corresponding actions: <\/span><\/p>\n

    \n
  • Development and installation of IVR systems<\/span><\/li>\n
  • Detecting customer service problems<\/span><\/li>\n
  • Automation of customer service<\/span><\/li>\n
  • Development of customer service standards<\/span><\/li>\n
  • Development and implementation of work monitoring and evaluation mechanisms<\/span><\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tOpen Courses and Events<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t
      \n
    • HR\/Staff Management <\/span><\/li>\n
    • Coaching and HR<\/span><\/li>\n
    • Effective Communication<\/span><\/li>\n
    • Conflict and Complaint Management<\/span><\/li>\n
    • Leadership Skills<\/span><\/li>\n
    • Stress Management<\/span><\/li>\n
    • Creative Thinking Development<\/span><\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
      \n\t\t\t\t
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      04<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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      \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tResearches<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

      We conduct research related to and necessary for improving HR and the quality of customer service.<\/span><\/p>\n

      Among those research studies are:<\/span><\/p>\n

        \n
      • Salary market research<\/span><\/li>\n
      • Employee loyalty research<\/span><\/li>\n
      • 360-degree research<\/span><\/li>\n
      • Mystery shopper research<\/span><\/li>\n
      • Employee evaluation research<\/span><\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
        \n\t\t\t\t
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        05<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

        Services 01 Implementation of HR systems HR audit We conduct a comprehensive audit of HR processes. We identify all HR-related issues and offer solutions to address them. Strategic HR planning We carry out strategic HR planning and budgeting for a specific period. We describe clear steps for their implementation. Employer branding In today’s job market, […]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"two_page_speed":[],"footnotes":""},"class_list":["post-2211","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/wip.am\/en\/index.php?rest_route=\/wp\/v2\/pages\/2211","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wip.am\/en\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wip.am\/en\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wip.am\/en\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/wip.am\/en\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2211"}],"version-history":[{"count":0,"href":"https:\/\/wip.am\/en\/index.php?rest_route=\/wp\/v2\/pages\/2211\/revisions"}],"wp:attachment":[{"href":"https:\/\/wip.am\/en\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2211"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}